Privacy Policy

Clear My Block is operated by Clear My Block Pty Ltd, ABN 84 674 868 761.

References in this policy to “Clear My Block”, “we”, “our” or “us” refer to Clear My Block Pty Ltd.

We provide block clearing, site cleaning, site preparation, land management and related property services across Melbourne and surrounding growth areas.

The information we collect depends on how you interact with us and the services you request.

We generally collect information directly from you when you:

We may also receive information from builders, developers, property owners, project managers, authorised representatives, online directories, public records or referral partners.

Where practical, you may contact us without identifying yourself. However, we will usually need your name, contact information and property details to assess or perform work.

We may collect, hold and use personal information to:

We do not sell personal information.

Photographs and videos help us assess vegetation, debris, material, access, machinery requirements and the likely scope of work.

Please avoid including people, vehicle registration plates, private documents, security details or neighbouring private areas unless they are relevant to the assessment.

We may take before, progress and after photographs for project records, reporting, quality assurance and dispute management.

We will seek appropriate permission before using identifiable customer information or images of people for promotional purposes. Where practical, addresses, registration plates and other identifying details will be removed or avoided.

Our website is hosted using Squarespace and may use cookies, analytics tools and similar technologies.

These technologies may collect information about your browser, network, device, IP address, referring website, pages visited, clicks, interactions and visit times.

Necessary cookies help the website operate correctly. Analytics and performance cookies help us understand website traffic, enquiries and how visitors use the site.

You can manage cookies through the website cookie controls, where available, and through your browser settings. Restricting cookies may affect some website functionality or analytics accuracy.

Third-party services, including Google services where enabled, may also process website information in accordance with their own privacy policies.

We may disclose personal information where reasonably necessary to operate the business or provide the requested service, including to:

We may also disclose information where required or authorised by law, or where reasonably necessary to protect people, property, our legal rights or the security of our operations.

Some technology, website, analytics, email and cloud-service providers may store or process information outside Australia.

Depending on the provider, this may include processing in the United States and other countries in which the provider or its service partners operate.

Where appropriate and practicable, we take reasonable steps to use reputable providers and protect information handled on our behalf.

We may send service updates, follow-up messages or marketing communications where you have consented or where otherwise permitted by law.

Commercial electronic messages will identify Clear My Block and provide a way to unsubscribe.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option or contacting us directly. We will process valid unsubscribe requests within the required period.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored in business systems, email accounts, cloud platforms, accounting systems, mobile devices and secure physical records.

Access is limited to people who reasonably require the information for their work.

We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, insurance, taxation, safety, dispute and legal obligations. Information that is no longer required may be securely destroyed or de-identified.

If a data breach occurs, we will assess and respond to it and make notifications where required by applicable law.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Contact us using the details below and provide enough information for us to identify the relevant records. We may need to verify your identity before releasing or changing personal information.

In some circumstances we may be permitted or required to refuse access. Where appropriate, we will explain the reason for the decision.

If you have a question or concern about how we have handled your personal information, please contact us.

Include your name, contact details, a description of the issue and any relevant dates or communications. We will review the matter and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy to reflect changes to our services, systems, legal obligations or information-handling practices. The current version will be published on this page with the date of the latest update.